Date: May 15, 2022
Is the carrying case any good?
Yes, the heavy duty case allows you to conveniently carry and store the stove. Thank you.
From: Canada Ontario
Date: May 18, 2016
I would like to purchase with cash or credit in Ontario Canada,
do you have a dealer in my region were I may go.
I’m sorry but we do not have retail locations in Canada. However, international customers are welcome to place orders via telephone at 1-866-634-8927. Thank you!
From: Lafayette, LA
Date: Jan 25, 2016
The piezo electric starter mechanism is not working. Do you sell a replacement?
Hello, the manufacturer does not make a replacement starter for this product. However, the product is under a warranty for (1) year. If you have owned the product for less than a year, they will be able to replace it. For assistance, please contact our customer service department at 1-866-634-8927, or the Iwatani manufacturer at (713)-965-9970. Thank you!
From: Graz, Austria, EU
Date: May 03, 2015
Is that type of burner also suitable for indoor-cooking?
Hello, yes, this product can be used indoors, so long as appropriate safety measures are taken. Thank you!
From: Kilmarnock, VA
Date: Sep 21, 2014
Can the piezo-electric ignition components be replaced?
Hello, we currently do not have those replacement parts. We would recommend contacting the Iwatani manufacturer directly at 713-965-9970. Thank you!
Date: Aug 04, 2014
The igniter switch on my Iwanati 35FW stove fails to work. I can operate the stove by using an external source of fire, like a match or torch. But, there is no "spark." Is there a replacement for this?
Hello, we currently do not carry a replacement ignitor switch. We would recommend contacting the Iwatani manufacturer directly at 713-965-9970 for assistance with addressing this issue, as well as obtaining the correct replacement part. Thank you!
Date: Oct 19, 2012
Where can I buy butane canisters? I live in Hartford County, CT
Hi. We no longer sell the butane canisters to the public, but if you search online you might be able to find a store that has it. There are some online retailers that do too, as well as some grocery stores and restaurant supply stores in your area. Thanks!
From: Eugene, OR
Date: Aug 03, 2012
I want to use this stove with an external 10 gallon propane tank. Would that be possible? If so, what kind of adapters would I need?
Hi. This is designed for use only with fuel canisters. Sorry, there is no adapter to connect it to a tank. Thanks!
From: los gatos ca
Date: Jul 28, 2012
how do you light this stove?
Hello, this burner has a piezoelectric starter. Thank you!
Date: Jul 13, 2012
Dimensions of the whole unit are provided in specifications. Thank you for that. Would you be able to tell me what the dimensions are of the burner grate? If so, what are they? Thank you and have a great weekend.
Hi. Sorry, we do not have a measurement of the burner grate, but the manufacturer says that the Max pan size: 7-1/2". Thanks!