By: BP
From: Miami
Date: May 15, 2022
QUESTION
Is the carrying case any good?
ANSWER
Yes, the heavy duty case allows you to conveniently carry and store the stove. Thank you.
By: Glen
From: Canada Ontario
Date: May 18, 2016
QUESTION
I would like to purchase with cash or credit in Ontario Canada,
do you have a dealer in my region were I may go.
ANSWER
Hello,
I’m sorry but we do not have retail locations in Canada. However, international customers are welcome to place orders via telephone at 1-866-634-8927. Thank you!
By: Frank
From: Lafayette, LA
Date: Jan 25, 2016
QUESTION
The piezo electric starter mechanism is not working. Do you sell a replacement?
ANSWER
Hello, the manufacturer does not make a replacement starter for this product. However, the product is under a warranty for (1) year. If you have owned the product for less than a year, they will be able to replace it. For assistance, please contact our customer service department at 1-866-634-8927, or the Iwatani manufacturer at (713)-965-9970. Thank you!
By: Burki
From: Graz, Austria, EU
Date: May 03, 2015
QUESTION
Is that type of burner also suitable for indoor-cooking?
ANSWER
Hello, yes, this product can be used indoors, so long as appropriate safety measures are taken. Thank you!
By: Floyd
From: Kilmarnock, VA
Date: Sep 21, 2014
QUESTION
Can the piezo-electric ignition components be replaced?
ANSWER
Hello, we currently do not have those replacement parts. We would recommend contacting the Iwatani manufacturer directly at 713-965-9970. Thank you!
By: John
From: Williamsburg
Date: Aug 04, 2014
QUESTION
The igniter switch on my Iwanati 35FW stove fails to work. I can operate the stove by using an external source of fire, like a match or torch. But, there is no "spark." Is there a replacement for this?
ANSWER
Hello, we currently do not carry a replacement ignitor switch. We would recommend contacting the Iwatani manufacturer directly at 713-965-9970 for assistance with addressing this issue, as well as obtaining the correct replacement part. Thank you!
By:
From:
Date: Oct 19, 2012
QUESTION
Where can I buy butane canisters? I live in Hartford County, CT
ANSWER
Hi. We no longer sell the butane canisters to the public, but if you search online you might be able to find a store that has it. There are some online retailers that do too, as well as some grocery stores and restaurant supply stores in your area. Thanks!
By: Marty
From: Eugene, OR
Date: Aug 03, 2012
QUESTION
I want to use this stove with an external 10 gallon propane tank. Would that be possible? If so, what kind of adapters would I need?
ANSWER
Hi. This is designed for use only with fuel canisters. Sorry, there is no adapter to connect it to a tank. Thanks!
By: joy
From: los gatos ca
Date: Jul 28, 2012
QUESTION
how do you light this stove?
ANSWER
Hello, this burner has a piezoelectric starter. Thank you!
By: j
From:
Date: Jul 13, 2012
QUESTION
Dimensions of the whole unit are provided in specifications. Thank you for that. Would you be able to tell me what the dimensions are of the burner grate? If so, what are they? Thank you and have a great weekend.
ANSWER
Hi. Sorry, we do not have a measurement of the burner grate, but the manufacturer says that the Max pan size: 7-1/2". Thanks!
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