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San Antonio, TX
Jan 23, 2015
I do own this product which I purchased from you on Amazon. BUT I am concerned about the lid. It is just stainless. No vacuum seal. So the lid, when closed, has space around it. Nothing to keep the heat in. IS THERE A REPLACEMENT PART I CAN ORDER TO MAKE THIS RIGHT? PLEASE. I purchased it April 7, 2013, a long while ago, so all I am asking is if you could help me find the correct part to order to make it work properly. THANKING YOU VERY MUCH IN ADVANCE. I really appreciate you help.
Hello, we currently do not carry a replacement lid for this server. However, the manufacturer does have a replacement lid - it is model 557LID. For assistance with ordering this lid, our customer service department can be reached at 1-866-634-8927. Alternatively, the Service Ideas manufacturer can be reached at 1-800-328-4493. It is possible that this is just the design of the lid however - the server itself is vacuum insulated, but the lid is listed as being "weighted". If your beverages are not staying warm for the 4-6 hours that the description lists, we would recommend contacting the Service Ideas manufacturer. Thank you!