By: Doris frt dsk
From: ottawa il
Date: Jun 20, 2020
QUESTION
all of our creamer lids were taken apart by someone who is no longer with the company and we don't know how to put them back together with springs, silicone washers. Please help so we can put them back together for our guest to use.
ANSWER
I contacted the manufacturer and they provided me with a care/handling sheet for ErgoServ carafes and there is information on the lids that may be helpful. I have uploaded this to the product page on our website and will be viewable tomorrow. If you are still having trouble with your ErgoServ carafes/lids, you may want to contact the manufacturer. Service Ideas can be reached at 1-800-328-4493 or at cs@serviceideas.com. Thank you.
By: Reuse/recycler
From: Portland, OR
Date: Apr 11, 2018
QUESTION
I purchased the replacement lid (10-00059-000) for my Stanley Ergo Serve Carafe (10-00744-004) but it turns out I need the plastic handle as well. Can I order that part?
ANSWER
Please contact Wasserstrom customer service at 1-866-634-8927 with the model and serial number of your Stanley Ergo Serve Carafe to ensure you get the correct part. Thanks!
By: chef matt
From: florida
Date: Sep 02, 2015
QUESTION
does this fit all the erdoserve carafes?
ANSWER
Hello, yes, this item fits all Ergo Serve carafes. Thank you!