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By: michael
From: vancouver , BC

Sep 23, 2012
QUESTION
I have owned this product since 2009, the freezing temperature always stayed at -10F. Since two weeks ago, the temperature stayed at -20F, but still within the safe zone. Should I need a service now?

ANSWER
Hello, we would recommend contacting the True Food Service company for specific recommendations regarding product service. They can be contacted toll free in the U.S. at 1-800-325-6152. They can be called from Canada toll free to the U.S. at 1-800-860-8783. Thank you!
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