Ask a QuestionBy:
Sep 20, 2014
How many 5 pound bags specifically designed for rethermalized heating can be put into this unit. How long will it take to reach serving temp from frozen and refrigerated temp?
Hello, according to the manufacturer this unit is designed to be used with (2) 1/6-size pans or (1) 1/3-size pan. 5 pound bags cannot be placed in the unit. From a refrigerated stand point it will reach temp within 2 hours. It is not designed to take the product from frozen to the correct temp in 2 hours. Thank you!
From: okawville, illinois
Mar 30, 2015
is this product really 11" wide?
Hello, this product has a 9-5/16" height, 7-15/16" width, and 15-3/8 depth. Thank you!
From: New Orleans,La
May 20, 2016
T is approx. 2 years old and it one day just stop coming on. We checked the fuse and replaced it ,still nothing. Do you sell any other parts for this warmer, like the digital plate inside front? There's really nothing else in it so we are stumped why it won't come on
Hello, we currently do not carry replacement electrical parts for this product. We do have a sheet that lists all available replacement parts however; it is the "Parts Manuals" sheet under the Literature tab on the product page. If you are interested in ordering one of these parts, our customer service department can be reached at 1-866-634-8927. Alternatively, the Server Products manufacturer can be reached at 1-800-558-8722. This product is also under a Two Year Warranty, so if yours is within that two year time frame, it may be able to be replaced. Thank you!