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Nov 17, 2012
How do you fill the dispenser?
This dispenser has a screw off top that you can take off to refill.
From: Little Rock, AR
Apr 29, 2013
Why is jar shaped like cone? Does it lift out of bottom cup? Does it spill in bottom cup?
Hello, this dispenser does lift out of the bottom cup. The bottom cup is designed to be filled with warm water so that the honey or syrup stays soft, warm, and ready-to-serve. Thank you!
From: Chicago, IL
Mar 29, 2014
How does the syrup stay in the upper cavity? Does the rubber stopper on the dispenser spout need to be repositioned on the upper glass dispenser?
Hello, this dispenser is actually sitting inside of a bottom cup which it can be lifted out of for use. The bottom cup is designed to be filled with warm water so that the honey or syrup stays soft for use. To refill the dispenser, the top screws off. Thank you!
Jun 04, 2014
The dispenser button on the lid broke off. Where can I get a replacement lid?
Hello, unfortunately the manufacturer does not sell replacement lids for this item. Thank you!
From: Midway, Ar.
Feb 20, 2015
How do I pour the honey in without it running out the bottom hole?
Hi, there is no bottom hole in this dispenser. It is sitting inside of a bottom cup which can be lifted out for use. The bottom cup is designed to be filled with warm water so that the honey or syrup stays soft for use. To refill the dispenser, the top screws off. Thank you!
From: bluffton, SC
Sep 28, 2015
I broke the base of my honey dispenser!! Can it be replaced?
Hello, at this time the manufacturer does not sell the base separately from the dispenser. We're sorry for the inconvenience. Thank you!
Is the lid made out of metal or plastic?
Hello, the lid and stem are made from chrome plated plastic. Thank you!
From: San Marcos, TX
Nov 13, 2015
Trying to find the stopper/nipple that fits at the bottom of the shaft so we can enjoy our honey more! Or maybe just a whole new cap?
Hello, at this time we do not carry replacement parts for this dispenser. For further assistance, our customer service department can be reached at 1-866-634-8927. Alternatively, the Norpro manufacturer can be reached at 425-261-1000. Thank you!