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Merchandise Return Request

General Terms


To ensure proper credit, unused items for return must have prior authorization. Please complete and submit the form below to Customer Service within 30 days of the invoice date.
Be sure to enter either the invoice number or the order number of the item(s) being returned. This information can be found on your packing slip or invoice.
Any merchandise returned under the original manufacturer’s warranty will be subject to the conditions of the warranty.
All returns are subject to a re-handling fee and freight charge freight.
Custom, imprinted, and special order merchandise is NOT returnable.
All returned items must be packaged properly so they arrive in a new and sellable condition.

Damages / Shortages

IMPORTANT! - Inspect all packages for damage or shortages immediately upon delivery. In the event that there is visible damage, simply accept the package, but have a notation made on the carrier delivery receipt. You can also refuse the delivery if you do not want to accept the damaged merchandise. In order to file a damage claim, our Customer Service department must then be contacted within 48 hrs.

NOTE - The carriers require that the original box and packaging material be retained. No claim can be filed without them.


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