By: Fairfield
From: Spearfish, SD
Date: May 20, 2024
QUESTION
The black pieces that keep the lid on the unit have busted and now the entire lid can just fall off. We ordered the rubber bumper thinking this will solve the problem but its not the part were looking for. We need the black joint piece that the lid attaches too. How can we find this and order? Your help is much appreciated.
ANSWER
It doesn't look like we carry the exact part you need. We recommend contacting the manufacturer to make sure you get the correct part. Spring USA can be contacted at 800-535-8974. Thank you.
By: Hotel
From: Dublin,OH
Date: Feb 05, 2024
QUESTION
The screw for the handle has fallen out and needs to be replaced. Please let us know what size the screw is so we can replace.
ANSWER
Spring USA recommends going to a local hardware store and asking for Stainless steel M4x10 screw and a stainless-steel lock washer for M4 screw as well if that one is lost. Each handle requires 2 screws.
By: Haas
From: San Antonio, TX
Date: Jul 02, 2019
QUESTION
I am looking to the flat black version, not stainless steel. Are they still produced? I have 55 of them and do not want to start mixing and matching.
ANSWER
Yes, this item is still available in black. The item number is 2382-8/36. It does not appear that we have any in stock, but you can contact Wasserstrom customer service at 1-866-634-8927 to see if it will available. Thanks!
By: Jo22
From: Austin
Date: Apr 02, 2019
QUESTION
We are missing the rubber piece of this product that goes in the back to hold it in place, and to keep from moving. What item or model # would that be?
ANSWER
Hello, the replacement rubber bumper is model E237. For assistance with ordering, our customer service department can be reached at 1-866-634-8927. Thank you!
By: David
From: Knoxville, TN
Date: Mar 11, 2016
QUESTION
We have two of these. One of servers is causing an error when placed on the induction top. We know its the server because we can trade out with the second server. Wherever the defective(?)one sits, the cooktop errors out.
Occasionally, if we move the server in question to the front corner of one of our cooktops, it will "read," then we can move it slowly back to center and it will stay on without error.
Any idea what could cause this?
ANSWER
Hello, we would actually recommend contacting the Spring USA manufacturer directly at 1-800-535-8974. They will be able to accurately diagnose the issue and help you with suitable a solution. This pan may also still be under a warranty. Thank you!
By: Elizabeth T
From: Fairbanks,AK
Date: Sep 08, 2015
QUESTION
The rubber plug on the lid of the Spring USA® 2372-6/36 4 Qt. Sauteuse Buffet Server with Chrome broke, so now is just a hole on the lid the satem is scaping ( food not staing at the right temperature) how can i get this fix.
ANSWER
The rubber plug could be the EAK135. This piece fits on the front under the handle. Please contact Wasserstrom customer service at 1-866-634-8927 for assistance ensuring this is the correct part. Thanks!
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