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    ManualsContactWarranty InformationHome / Support / Warranty InformationInduction 
Range Limited Warranty
Spring USA Induction Ranges offer a one (1) year warranty, from the date of 
invoice, against manufacturers defect.
This warranty covers normal use and service of the induction range. The warranty 
is void if the product is used in any way other than what is deemed ‘normal’. 
(Refer to the Instruction Manual for Safety Precautions, Important Safeguards 
and Key Points). Induction ranges returned within the one (1) year warranty are 
subject to inspection by Spring USA. The aforementioned warranty is void if the 
unit has been damaged due to neglect. This includes, but is not limited to, 
improper use of the unit, failure to properly clean the intakes, insufficient 
cleaning of the unit, submersion, improper installation, overheating or damage 
to the exterior of the unit. The warranty is void if the unit has been altered 
or tampered with in any way by an unauthorized repair agent. Damage to the glass 
cooktop or the range housing is not covered. Any alteration of the cord or plug 
voids the warranty.
 
Spring USA Server & Induction Disclaimer
Spring USA is the original developer of the “Convertible Induction Buffet 
System”. Since 1999, the system has been used widely in installations around the 
world.
Each component has been designed to optimize the performance of the complete 
system, based upon the original Swiss designs of the Spring USA concept.
Recently, many companies have chosen to copy the system and/or elements of the 
Spring USA buffet concept. In many cases, these components are not compatible 
with the original Spring USA induction system.
With that said, Spring USA cannot be held accountable for facsimile components, 
offered by other companies, with regard to their performance in a convertible 
buffet system.
 
Spring USA Servers Convert to the New, “AA” All-Angles Axle System
As a product enhancement, Spring USA Servers now come equipped with our new, 
“AA” All-Angles Axle System.
This system allows you to keep your server lid open, at virtually any angle.
In order to activate the resistance force, the server cover must be opened to a 
45 degree+ angle, every time the lid is lifted.
This change affects all Spring USA Servers, except for the following Item #’s: 
K2509-6; K2510-6/30 & K2510-6/40.
Spring USA Beverage Servers Warranty Information
Under no circumstances, should the handle and spout assembly be disassembled 
from the vessel.
Spring USA offers a one (1) year warranty, from the date of invoice, against 
manufacturers defect on beverage servers (specifically, Delta, Omega & Sigma 
Servers, represented by Product Series #175, 176, 185, 186, 195 & 196).
This warranty covers normal use and service of the beverage server. The warranty 
is void if the product is used in any way other than what is deemed ‘normal’. 
Beverage servers returned within the one (1) year warranty are subject to 
inspection by Spring USA. The aforementioned warranty is void if the beverage 
server has been damaged due to neglect. This includes, but is not limited to, 
improper use, separation of the handle and spount assembly from the vessel, 
failure to properly clean the server according to the guidelines outlined on our 
website, insufficient cleaning of the unit, use of harsh chemicals on both, 
inside & outside of the server, submersion, improper maintenance, or damage to 
the exterior of the unit.
The Company will, at its volition, repair or replace without charge, such 
products if it fails due to manufacturing defect, PROVIDED THAT: the products 
are maintained in accordance with the maintenance instructions. Again, coverage 
under this warranty is based on the inspection of the product by Spring USA 
personnel. If your product is deemed defective, Spring USA will replace the 
product free of charge with an identical item. If that item is no longer 
available, it will be replaced with a comparable product.
If you believe you have a defective beverage server, contact the Spring USA 
office, at (1-630-527-8600) and ask to speak with a Sales Coordinator. You will 
need to be able to identify the type of beverage server you have, as well as 
provide the Invoice # or purchase date. You will be asked to provide a brief 
description of the defect, and/or provide a photograph. The Sales Coordinator 
will issue a Return Material Authorization (RMA).
If it is determined that you have a warranty claim, you should ship the product, 
at your expense, to the address shown below. Use a shipping service that allows 
you to track your shipment (such as UPS or Federal Express).
Improper packing of your product does not result in an automatic replacement if 
it is damaged in transit.
 
SmartStoneâ„¢ Limited Warranty
SPRING USA® 1-YEAR SmartStone™ MATERIAL WARRANTY
Spring USA® (the “Company”) warrants SmartStone™ products for commercial use 
that the Company will, at its option, repair or replace without charge, such 
products if it fails due to manufacturing defect, PROVIDED THAT: the products 
are maintained in accordance with the maintenance instructions. This includes 
reasonable labor charges needed to repair or replace the products covered 
hereunder. This warranty applies to SmartStoneâ„¢ material that is put into 
commercial use and maintained in the manner recommended by the Company relating 
to care for a permanent installation.
Click to view/download the SmartStone Limited Warranty

 
Chafing Dishes
Spring USA chafing dishes carry a ten-year warranty against manufacturers 
defects on welds and metal castings. Warranty does not cover abuse or normal 
wear and tear.
 
Spring USA Professional Cookware Warranty
Spring USA offers a lifetime warranty on all lines of professional cookware 
against manufacturers defect on pan body or the affixing of cookware handles. 
Interior, non-stick pan coatings are covered for one year from the date of 
invoice. Lifetime warranty does not cover damage caused by misuse or abuse of 
the product, through over-heating or mistreatment with metal utensils, improper 
cleaning, neglect, accidents or intentional alteration of the product.
The Company will, at its volition, repair or replace without charge, such 
products if it fails due to manufacturing defect, PROVIDED THAT: the products 
are maintained in accordance with the maintenance instructions. Coverage under 
this warranty is based on the inspection of the product by Spring USA personnel. 
If your product is deemed defective, Spring USA will replace the product free of 
charge with an identical item. If that item is no longer available, it will be 
replaced with a comparable product.
If you believe you have a defective piece of cookware, contact the Spring USA 
office and ask to speak with a Sales Coordinator. You will need to be able to 
identify the type of cookware you have, as well as provide the Invoice # or 
purchase date. You will be asked to provide a brief description of the defect, 
and/or provide a photograph. The Sales Coordinator will issue a Return Material 
Authorization (RMA).
If it is determined that you have a warranty claim, you should ship the product, 
at your expense, to the address shown below. Use a shipping service that allows 
you to track your shipment (such as UPS or Federal Express). Improper packing of 
your product does not result in an automatic replacement if it is damaged in 
transit.
Click to view/download the Spring USA Professional Cookware Warranty
 
Blackline SwissSteel Cookware
Click to view/download Blackline SwissSteel Care Instructions
 
VULCANO 5-Ply Stainless Cookware
All Vulcano 5-Ply Stainless Cookware products carry a lifetime warranty on the 
pan body and handle welds. The DuPont Platinum Pro coating carries a one year 
warranty against manufacturers defects. Vulcano frying pans and wok can be 
recoated for a minimal charge. Ask about our Recoat Program!
Click to view/download Vulcano Care Instructions
Click to view/download Vulcano Recoat Process/Procedure
 
Brigade + & Brigade Complete Professional Cookware
All Brigade + and Brigade Complete products carry a lifetime warranty on the pan 
body and handle welds.
Click to view/download Brigade + and Brigade Complete Care Instructions
 
 
Bella Cook & Serve Ware By Spring USA
Bella Cook & Serve Ware offers a one (1) year warranty against manufacturers 
defect of the non-stick, interior coating.
Bella Cook & Serve Ware is constructed of die-cast, heat conducting aluminum, so 
pieces are at a lower weight per vessel for easier handling. Our exclusive, 
tempered glass, vented covers are reinforced with a satin finish, stainless 
steel rim. Pieces are perfect for induction, but designed for all heat sources.
When using Bella Cook & Serve Ware, (or any of our servers or cookware) on a 
SmartStoneÔ Induction System, controls should always be set on the ‘Low’ or 
‘Low-Med’ setting at the beginning of the serving cycle.
If the vessel has a water bath, such as a Spring USA Buffet Server, your 
temperature should start at ‘Med-High’ or ‘High’. Power should be increased only 
if the food is not maintaining proper serving temperature.
To clean your Bella Cook & Serve Ware, wash with hot, soapy water after each 
use. Pieces can be placed in the dishwasher. Store carefully to prevent 
scratching; Avoid stacking cookware.
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