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The following warranty terms apply to standard household use.
Please click here for our commercial warranty terms.
warranty terms
simplehuman products are backed by the added security of our warranty, where 
indicated. We warrant that these simplehuman products will be free of defects in 
material or workmanship under normal household use and cared for according to 
the instructions during simplehuman product's warranty period. Please note that 
the warranty period begins from the date of retail purchase by the original 
end-user purchaser. Each product has a unique warranty period, which can vary 
per model and/or the retailer it is purchased from. Minor imperfections and 
slight color variations may be considered normal. This warranty excludes damage 
to the product from misuse or abuse, such as improper cleaning, neglect, 
accident, alteration, fire, theft, or use in a commercial establishment. 
In the unlikely event that your product becomes defective during the warranty 
period, at simplehuman's discretion, we will provide replacement parts for your 
product at no charge. If there is no part, and the product is under warranty, we 
may provide a prepaid return label and arrange a repair, then return the product 
back to you. Repairs are generally processed within 10 to 15 business days from 
the date of receipt. 
Following conditions apply to our warranty terms, but not limited to: 
  A copy of your dated proof of purchase may be required prior to any claims 
  under our warranty.
  Your simplehuman product has been manufactured to strict specifications and 
  has been designed for use with simplehuman authorized accessories and 
  replacement parts. This warranty expressly excludes any defects or damages 
  caused by accessories, replacement parts and repair services other than those 
  authorized by simplehuman.
  This warranty is applicable to private residential customers only and it does 
  not apply to retailers and commercial establishments.
  Specially discounted merchandise may not be covered by our warranty.
  This warranty is valid only in the country where the simplehuman product was 
  purchased.
Following are not covered by our warranty, but not limited to: 
  Dents, scratches, and other conditions to the product that occur over time 
  considered as normal wear and tear.
  Intentional damage to the product.
  Lost or stolen product.
  Parts or products that have been disposed.
  Any modification to the product.
  Deterioration of the product arising under inappropriate exposure to extreme 
  conditions such as outside weather, heat or cold.
  All incidental or consequential damages that result from user mishandling or 
  other than its intended use in a typical household capacity.
  Contents (soap, lotion, shampoo, conditioner, gel, etc) and batteries in use 
  with the product.
  Product purchased As-Is or from unauthorized retailers such as ebay, garage 
  sales, Craig's List and thrift stores.
  Not satisfied with the product.
Should you find your product in need of service, please call us or submit a 
service and repair form online. Although we will not repair products whose 
warranty period has expired, replacement parts may be available for purchase. 
Register your product: 
By taking just a few quick minutes to register your simplehuman product, you can 
enjoy: quicker service and more efficient support. To register, please call us 
at 877-988-7770 (available Monday-Friday, 9am-5pm PST) or visit 
http://www.simplehuman.com/service/product-registration.html. 
Please click here for Australian warranty terms. 
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