You may return new and unopened items sold by Wasserstrom.com within 30 days of delivery for a full refund. All items require prior authorization from Wasserstrom before they can be returned. We will also pay the return shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item, etc.). Items being returned due to a customer error in ordering or handling will be subject to a restocking fee and freight charge. Read our full General Returns Policy for information on exchanges, and for further details and policy exceptions.
You should expect to receive your refund upon receipt of the product in our distribution center; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we’ve received it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We will notify you via email of your refund once we've received and processed the returned item.
If you received a faulty item and need to exchange it for the same item, fill out the return request form and Customer Service will call or email you with authorization. In the appropriate box on the Return Form, indicate the reason for the return. If you would like to exchange an item for a different one, please return the original item and you will be refunded your original purchase price once we receive the item. Then place another order for the item you wish to purchase or contact Customer Service to have them place the new order. The returned product must be in good and sellable condition. If the item is used and faulty, we will contact the manufacturer to verify the conditions of the warranty. Wasserstrom will only honor the manufacturer’s warranty.
Wasserstrom makes every effort to ensure the accuracy of the information published on our Website(s). However, the documents and graphics published on this site may contain inaccuracies or typographical errors. Wasserstrom makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind.
If an error is made and a product is listed at an incorrect price, Wasserstrom shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Wasserstrom shall issue a credit in the amount of the incorrect price.
Note: We do not guarantee Wasserstrom prices listed on other Web sites or price engines.
All sales are subject to the following terms and conditions:
1. Customer Acknowledgment.
Customer acknowledges agreement with these Terms of Sale by the placement of an order to purchase a Product from Wasserstrom.
2. All Sales Made In Ohio.
All sales shall be deemed made in the State of Ohio, USA, regardless of the location of the Customer. The Customer agrees that any dispute with Wasserstrom arising out of the Customer's purchase from Wasserstrom shall be brought by the Customer exclusively in the state or federal courts situated in the State of Ohio; and the Customer hereby agrees that such venue is appropriate and that Wasserstrom's agreement to sell and deliver products to the Customer is dependent on this provision.
3. Purchase Price.
(a) Prices are listed in Wasserstrom's Web site and are subject to change without notice.
(b) Payment is due before shipment.
(c) Wasserstrom shall not be liable for handling or customs charges for shipments outside the United States.
4. Shipping Terms.
Shipping terms are: F.O.B. Columbus, OH. Wasserstrom will arrange payment for shipping with the carrier, but such costs are the responsibility of Customer. Risk of loss is upon Customer once Wasserstrom delivers the Product to the carrier. Delivery times are estimates only and Wasserstrom shall not be liable for delays.
5. Vendor License Agreements.
Customer agrees to abide by all copyright and license provisions imposed by the manufacturer or publisher of any products purchased from Wasserstrom.
6. LIMITED MANUFACTURER'S WARRANTY.
(a) Wasserstrom warrants that it has good title to the Products it sells.
(b) Wasserstrom does not warrant the performance or integrity of any Product, but merely passes through to the Customer whatever end-user warranty the manufacturers provide with their respective Products.
(c) Wasserstrom DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY LAW, INCLUDING MERCHANTABILITY AND USE FOR A PARTICULAR PURPOSE.
7. LIMITATION OF LIABILITY.
IN NO EVENT SHALL WASSERSTROM BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR OPPORTUNITY. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY IS STATED IN THE MANUFACTURER'S OR PUBLISHER'S END USER WARRANTY ACCOMPANYING THE PRODUCT. IN NO EVENT SHALL WASSERSTROM'S LIABILITY EXCEED THE REPAIR, REPLACEMENT OR COST OF THE SPECIFIC PRODUCT PURCHASED FROM WASSERSTROM. SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMERS MAY NOT APPLY. CUSTOMER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.
Returns of Products are subject to Wasserstrom's current return policies, which are set forth in the catalogs, Web site, and shipping statement, subject to any additional or lesser return rights adopted by the manufacturer or publisher. Read our Returns Policy
9. Exclusive Agreement.
These Terms of Sale represent the complete and final agreement between the Customer and Wasserstrom for the matters set forth herein, and shall be supplemented only by the prices, quantity, and descriptions set forth in Wasserstrom's invoice for the relevant sale. Terms contained in Customers' purchase orders, offers to buy, terms and conditions, and the like shall have no effect.
(a) These Terms of Sale and any transactions made under them shall be interpreted by and be subject to the laws of the State of Ohio.
(b) In the event any section or portion of a section of these Terms of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms of Sale, and the remaining terms shall continue in full force and effect.
(c) Wasserstrom shall not be responsible for damages or delays resulting from Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo.
(d) These Terms of Sale may be modified from time to time by Wasserstrom without notice, and are current as of the date of the then current Web site. Please refer to the Web site.