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Customer Relations

For help with order status, product returns or post sales assistance:

For quick help to general questions, see below:

Shipping Questions
Where does Wasserstrom ship?

Wasserstrom can ship to virtually any address in the world. Note that there are restrictions on some products, please be sure to check out our entire Shipping Policy for full details.

How do international orders work?

Wasserstrom.com can only accept orders shipping to the United States and its Territories. To place an International Order, please contact Customer Service at (866) 634-8927.

Returns
Can I return my items?

You may return new and unopened items sold by Wasserstrom.com within 30 days of delivery for a full refund. All items require prior authorization from Wasserstrom before they can be returned. We will also pay the return shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item, etc.). Items being returned due to a customer error in ordering or handling will be subject to a restocking fee and freight charge. Read our full General Returns Policy for information on exchanges, and for further details and policy exceptions.

Order Questions
How do I cancel my order?

Please contact Customer Service at (866) 634-8927 as soon as possible to cancel your order. Most orders are transmitted almost immediately to our warehouses and we may not be able to cancel your order.

Wasserstrom - Solutions for any foodservice operation:
Corporate Information:
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For questions or assistance call: 1-866-634-8927,
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Wasserstrom is an Equal Opportunity Employer.